Laptop Lifecycle Assessment

Does this device fleet actually need replacement, or can targeted upgrades extend its useful life?

How well do your laptops handle employees' core business applications?

A:

Frequent slowdowns/crashes interfere with work

B:

Performance issues occur regularly

C:

Occasional slowdown, but generally adequate

D:

Handles core applications without issue

How well does your fleet support current OS and security requirements?

A:

Cannot meet current requirements

B:

Requires significant workarounds

C:

Meets requirements with minor limitations

D:

Fully supports current requirements

How would you describe battery performance for mobile employees?

A:

Seriously impacts productivity

B:

Frequent charging is required

C:

Adequate for most situations

D:

Easily supports normal workflows

What is driving most laptop replacement requests?

A:

Laptop performance/reliability

B:

Mix of laptop and workspace issues

C:

Mostly workspace/connectivity limitations

D:

Very few replacement requests

Can employees connect the displays and peripherals required for their role?

A:

No—major limitations

B:

Requires multiple adapters/workarounds

C:

Mostly, with some limitations

D:

Yes, workflows are fully supported

How well do current laptops support hybrid work and hot-desking?

A:

Poorly—frequent setup problems

B:

Significant inconsistencies

C:

Generally works with some limitations

D:

Users move easily between workspaces

Could external peripherals address the biggest productivity complaints you're hearing?

A:

No—the laptop itself is the problem

B:

Only a small portion

C:

Many complaints

D:

Yes—most issues are workspace-related

How frequently are laptop-related hardware issues generating IT support tickets?

A:

Frequently

B:

Regularly

C:

Occasionally

D:

Rarely

How much do you like Kensington

A:

Alot

B:

Sorta

C:

Not Really

D:

Not at all